Client Testimonials

Navigant Technologies focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective services for outsourcing the technical and IT help desk functions. From our multiple technical service centers equipped with latest call center technology, the technology help desk group provides total support solutions for ISPs, OEMs, software companies and IT needs of companies. The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow client to reduce their support cost by 30-50%.

Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in soft skills required for customer support. We work with every client to ensure that our representatives match closely with the needs of our client companies.

Customers are supported by robust, intelligently scripted questions and answers. Data is captured to provide you with information on marketing, customer profile and frequently asked question distribution. Technical teams get hands-on training or daily interaction with products to ensure superb knowledge and efficiency.

Navigant can provide a cost effective and scalable solution for outsourcing the IT Help Desk function.

Level 1 & Level 2 Hardware Support Services
We provide very high quality support for ISPs, technology companies and hardware component manufacturers such as computer manufacturers, etc, serving consumer and SOHO market. The technical support agents providing support in this market space are not only trained on diagnostic and problem solving skills but also rigorously trained on customer interaction skills to understand customer problems, often described in a non-technical way.

The agents providing support to this market are typically engineering graduates with deep technical expertise and prior IT helpdesk experience. This helps in significantly increasing the probability of first contact resolution as well as finding right solutions for the customers.

Software Support Services
We have been working with several Clients primarily in the Computer manufacturing sector to provide Software support services. If required, we can set up a Premium Number for callers and generate a steady stream of revenue for you.

NOC Operations
Navigant has been providing NOC (Network Operating Centre) Support for telecom companies for over 7 years now. Our team has great experience in closely monitoring and directing telecom traffic via different routes and ensure that your Customers are always connected.